Frequently Asked Questions | BannerSaver™ Light Pole Banner Brackets
Made in the USA

FAQ

Products

Do you offer custom color powder coating?
Yes, we can powder coat your brackets a custom color but we can’t process that order online at this time. Please fill out our contact form or call us at 833.667.2837 to place an order. We keep a small inventory of BannerSaver™ Smalls powder coated black for faster shipping. For other colors, it is helpful to have an RAL number.

What size bracket do I need?
The bracket size you need is determined by the total square footage of your banner, not just the width like most other brackets. Try our BannerSaver™ Advisor tool to find out which bracket you need for your specific situation or call us at 833.667.2837 and we’ll help you figure it out.

Do you have CAD drawings of your brackets?
No, we don’t have CAD drawings but we do have detailed drawings that we can share. Please fill out our contact form or call us at 833.667.2837 and we’ll take care of your needs.

Are BannerSaver™ brackets made in the USA?
Our BannerSaver™ brackets are proudly made and ship from Minnesota in the United States.

How do I calculate the total square foot of my banner?
To calculate the square footage of your banner take the height of your banner in inches multiplied by the width of your banner in inches and divide by 144. For example, if your banner is 30″ wide by 90″ tall you would calculate: (30 x 90) / 144 = 18.75 sq ft total.

Just a reminder: the four models of BannerSaver™ and their sizes are:

  • BannerSaver™ Small – up to 17.5 sq ft
  • BannerSaver™ Medium – up to 20 sq ft
  • BannerSaver™ Large – up to 23 sq ft
  • BannerSaver™ Extra-Large – up to 30 sq ft

Do you have references I can contact about your products?
Please fill out our contact form or call us at 833.667.2837 and ask for someone on the BannerSaver™ Team. We would be happy to share a list of references that have purchased and use our BannerSaver™ brackets.

What do you mean by "wind-spilling"?
Take a look at the BannerSaver™ Wind Tunnel Test article and you will quickly say "oh, I got it."

Installation

How many bands do I need per bracket for installation?
Per bracket you will need three standard bands or two heavy duty bands. To determine which band you need you can try our BannerSaver™ Advisor tool or check out our Installation Instructions. Feel free to call us at 833.667.2837 and we’d be happy to help talk through this decision.

Can I install BannerSaver™ brackets on a wall?
BannerSaver™ brackets are built for any flat surface whether it is a wall or a square pole, with existing holes built into the design. All wall mounts should be considered a custom application with final install methods determined by your installer. BannerSaver™ brackets have two holes that accept 3/8″ bolts with the exception of the Extra Large bracket which accepts 1/2″ bolts. Drawings are available on demand. Learn more about mounting BannerSaver™ brackets on walls at our help center.

Do you know someone that will install these for me?
We sure do! Our Britten Installation team would be more than happy to give you a quote for installation. Simply call us at 833.667.2837 and we’ll point you in the right direction.

Accounts

How do I create an account?
We make creating an account easy! To create an account, simply visit the Customer Zone. Next, carefully enter your desired email address and password in the "Create An Account" section of the page. Once you’ve entered your information, click the "Create Account" button. That’s it, your new account has been created. Once created, you can login, set-up your shipping address, billing address, and (or) edit your password and account details.

How do I edit my account information?
After logging in to your account you will be redirected to your profile page. You can also get to your profile page by clicking the User Icon link located in the upper right-hand corner of the screen. From here, you can edit your billing and shipping addresses, and (or) change your password.

How do I access my account?
To access your account, simply click on the User Icon located in the upper right-hand corner of the screen. Enter your account credentials in the “Login” section and click the “Login” button.

I forgot my password, how can I access my account?
If you’ve forgotten your password, submit your email address to the Forgot Password page, and we will email you a link to reset your password. Once you set your new password, you will be able to log in to your account using your new password.

How do I change my account password?
To change your password, first log in to your account (click the User Icon in the upper right corner of the screen). After you login, you will be redirected to your profile page. To change your password, enter your desired password in the "Change Password" section. You will need to re-enter your desired password to confirm that you entered your new password correctly. If both passwords match, you will be prompted to enter your current password to confirm the changes. If you’ve forgotten your password, submit your email address to the Forgot Password page.

Order Status

How do I place an order?
Once you find a product that you would like to purchase, select the desired product options from the "Add To Cart" section on the product page. Next, click the add to cart button. If you would like to purchase a quantity greater than one, simply adjust the quantity using the plus and minus buttons prior to adding the product to your cart.

Alternately, you can try our BannerSaver™ Advisor Tool and click the “Add To Cart” button after you have completed the steps.

At this point, you can immediately purchase your product by clicking the Cart Icon located in the upper right-hand corner of the screen, then click proceed to checkout and follow the instructions in our self-checkout system. If you have any difficulty, please contact us or call us at 833.667.2837 and we will help you get the product you need.

Please note: some items do not require you to select product options.

My order never arrived, what now?
Argh! We’re very sorry to hear that you haven’t received your order!

Delivery times can vary based upon the type of products you ordered, the order quantity, your location, and the shipping method you choose at checkout. It’s possible that your order may still be in transit, or that there was a problem processing the transaction. You can track your order using the tracking number provided when the order was shipped.

All that said, we’re here for you and want to provide the best experience possible. If you have any questions, please contact us via telephone at 833.667.2837, and we can help.

How do I change quantities?
Before adding an item to your cart, you can adjust your desired quantity using the plus and minus icons in the "Add To Cart" section. To change the quantity of an item that’s already in your cart click on the Cart Icon located in the upper right-hand corner of the screen, then adjust the quantities using the plus and minus icons for the product you would like to change the quantity for. Next, click the "Update Cart" button to confirm your changes.

How do I cancel an item in my order?
Prior to completing your order, you may remove an item in your cart by checking the "Remove" checkbox next to the item you would like to remove. Next, you will need to click the "Update Cart" button to confirm your changes.

If you wish to cancel a transaction that’s already been completed, please call us at 833.667.2837 or use our contact form, and we can help.

How do I view the items in my cart?
You can view and items in your cart by clicking the Cart Icon located in the upper right-hand corner of the screen. If the Cart Icon is not visible, then there are not any items in your cart.

Shipping

Do you ship internationally?
We can ship internationally, just not through the website at this time. Please fill out our contact form or call us at 833.667.2837 and we can help you place an international order.

What is your turnaround time?
Turnaround time varies for each order but we often ship within 24-48 hours plus the time it takes to ship to your location. Shipping time will vary based upon your chosen shipping options and physical location. Powder coated brackets can take up to an additional two weeks. Please fill out our contact form or call us at 833.667.2837 if you are worried about meeting a deadline. We can help!

Is there any way to put a rush on my order?
We try our best to accommodate the needs of our customers. If you need a rush order, something custom, or have other unique situations that require special attention, please call us at 833.667.2837 or contact us online prior to ordering so we can assist you.

Has my order shipped yet?
When your order has been shipped, we will notify you via email and provide a tracking number.

An item is missing from my shipment, what now?
Oh no! We’re sorry to hear that your order was incomplete. Please call us at 833.667.2837 and we’ll help make things right.

Can you ship my P.O. box?
At this time, we do not ship to P.O. boxes. All orders must be shipped to physical street addresses.

Payments

What types of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout. If you need to make different arrangements please call us at 833.667.2837.

Do I have to pay sales tax?
Yes, in order to comply with state sales tax laws, we charge sales tax based on the shipping location for each order.

I have a question about my charges, who do I contact?
If you have questions regarding credit card charges or an error that requires special attention, please call us at 833.667.2837 and we can assist you.

When will my credit card be charged?
Your credit card will be charged and you will receive an email notification when your order is placed.